Returns Policy

We promise to refund any unopened items that you are not completely happy with, within 7 days of receipt. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Any returns after 7 days will not be refunded.  The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products.

Any item can be refunded if it is returned within 7 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately we do not offer a refund on opened or used products and do not offer exchanges online.

Shipping costs are the responsibility of the customer and are non-refundable.

Returns Process

1. Send us an email to info@manuksafe.co.uk to request a returns form.
2. Ensure your ManukaSafe Pet Spray is unopened. Anything that is opened will not be refunded and will be disposed of.
3. Package your item carefully, ideally in its original packaging and include your original invoice and returns form.

Please send your order back to the address detailed on the returns form.

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender. So please remember to ask for a proof of postage and keep this for reference. Without this, we cannot refund any money if we do not receive your parcel.

If you have an issue with your product or delivery, please contact us to discuss your options at info@manukasafe.co.uk

We're happy to replace a faulty item within 3 months of your order date providing a photo of the product along with your full name and brief description of the issue is sent to info@manuksafe.co.uk

If getting in touch about a return, please include your order number and product details in the email.